This policy explains what personal information FredericTech collects, why it collects it, who it is shared with, and the choices you have. It covers this website and the demo booking process.
It also explains, separately, how client information is handled inside the AI booking assistant service delivered to businesses, because the roles and responsibilities there are different.
FredericTech is operated by Frederic Eid, a sole proprietor based in Montreal, Quebec, Canada. For questions about this policy, or to exercise any of the rights described below, write to frederic@frederictech.com.
The same address reaches the person responsible for the protection of personal information within the meaning of Quebec's Act respecting the protection of personal information in the private sector.
FredericTech handles personal information in two distinct capacities, and it matters which one applies to you:
No special categories of information — health, biometric, financial account, or government identifiers — are requested. Do not send them by email or through a connected channel. If a customer volunteers health-related details to a clinic or med spa, that information is handled under the client business's own instructions and, where required, its own consent.
Personal information is never sold, rented, or traded. It is not used to train general-purpose AI models.
The assistant uses AI language models to read incoming messages and draft replies, and it can create, move, or confirm an appointment in the client business's calendar. It does not make decisions about credit, employment, insurance, or any other matter with a legal or similarly significant effect on a person.
A human at the client business can take over any conversation at any time, and the assistant escalates rather than guessing when a question falls outside what it knows. If you would like a human to review something the assistant did, ask the business you were messaging, or write to FredericTech at the address above.
Message content is sent to third-party AI model providers under agreements that prohibit using it to train their models. See the list of providers below.
Personal information is shared only with service providers that need it to make the service work, and only for that purpose. As of the date above, these are:
Information may also be disclosed where required by law, by a court, or by a regulator with jurisdiction, or to establish or defend a legal claim. It may be transferred as part of a sale or reorganization of the business, in which case this policy continues to apply until you are told otherwise.
The service providers listed above operate in Canada, the United States, and the European Union, so personal information may be stored or processed outside Quebec and outside your province or country.
Before entrusting personal information to a provider outside Quebec, FredericTech assesses whether the information will receive adequate protection, taking into account the sensitivity of the information, the purpose of its use, the protections in place, and the legal framework of the destination. Transfers are governed by written agreements that impose confidentiality and security obligations, including standard contractual clauses where the information concerns people in the European Economic Area or the United Kingdom.
Once a retention period ends, the information is deleted or anonymized.
Reasonable technical and organizational measures protect personal information: encryption in transit, access limited to those who need it, multi-factor authentication on administrative accounts, and providers selected in part for their own security posture.
No system is perfectly secure. If a confidentiality incident presents a risk of serious injury, affected individuals and the Commission d'accès à l'information will be notified promptly, as required by law, and a register of incidents is maintained.
Depending on where you live, you may have the right to:
To exercise any of these, write to frederic@frederictech.com. A response follows within 30 days. Proof of identity may be requested before information is released, and some requests are limited by law — for example where releasing information would reveal personal information about someone else.
If you are not satisfied with the response, you may complain to the Commission d'accès à l'information du Québec, to the Office of the Privacy Commissioner of Canada, or, if you are in the European Economic Area or the United Kingdom, to your local supervisory authority.
This website sets no advertising, analytics, or tracking cookies. There is nothing to opt out of here.
Two things still reach third parties when you browse: the font request described above, and, if you follow the link to book a demo, the scheduling provider's own site, which sets its own cookies under its own policy.
The service is offered to businesses and is not directed at children. Personal information about a person under 14 is not knowingly collected through this site. If you believe a child's information has been provided, write to the address above and it will be deleted.
This policy may be updated as the service changes. The date at the top of the page always reflects the current version. Material changes will be communicated to active clients directly.
Questions, requests, or complaints: frederic@frederictech.com, FredericTech, Montreal, Quebec, Canada.